Frequently Asked Questions


You will receive an email from us within 48 hours of  your purchase. If you've paid via etransfer, it will be within 48 hours of receiving your payment. This email will contain the link(s) to the class(es) that you’ve signed up for. If you do not receieve this email, please let us know ASAP so we can sort it out for you! info@serpentinestudios.com
No! The videos pre-recorded and are available for you on-demand, to watch on your own schedule within 60 days from your purchase date.
Absolutely! You can join at anytime; after you payment is confirmed, you will receive access to the videos for 60 days, just over 8 weeks. You can watch the videos anytime until the end of this time period.
You can watch the class videos anytime that works for you, within the 60-day access period.
​We will not solicit tips from guests, but if they choose to tip on their own accord, they may hand them to us. Tips are not to be placed in the dancers costume, and any lewd behaviour will not be tolerated. Any tips given to the dancer are hers to keep, in addition to her full payment amount.
​Yes. We can bring our music on iPod or flash drive (or email it in advance), and professional costuming. If you have any music requests, please let us know!
  • Please review the information in this section.
  • Request a quote. Please include details such as location, date and time, special occasion, and any questions you may have.
  • We will discuss on the details of your perfect show together, and present you with a number of package options.
  • Then we will send you a booking form and contract to fill out and return to us.
  • Your deposit holds your booking, and we're all set!
We ask for a non-refundable 50% deposit to hold your booking, via e-transfer or in person. The remainder is due at the time of the performance, preferably when the dancer(s) arrive. This means she can slip out after her performance, saving you time and allowing you to relax and enjoy your event.