Frequently asked questions and answers about our classes.

We decided not to go with live classes for a number of reasons. Firstly, there are a lot of technical challenges for dancers using Zoom, getting the music and the teacher's voice to interface seamlessly can be next to impossible. We also know that during this pandemic, people's schedules can change in an instant when schools are closed, when workplaces move online, etc; so we wanted to offer classes that can be taken at whatever time works for you.
  • Please try to arrive at least 5 minutes before your class begins.  New students please arrive at least 15 mins early for registration and orientation. If you are late for your class, please warm up first before joining in. 
  • Please remove your outdoor shoes at the door and leave them in the shoe rack or below the coat hooks.
  • You are welcome to change in the washroom or in the massage room (unless there is a treatment taking place).
  • Water will be provided, we encourage you to bring your own water bottle to cut down on waste!
  • Students are welcome to relax in the hallway and drink tea before or after class. This is a great chance to get to know your fellow students! We ask that you do not invite spectators watch the class as students often feel uncomfortable with this.
  • Please turn off or silence your cell phones during class.
  • If something hurts, stop! Let us know and we can help you figure out what's wrong. Often making the movement smaller or checking your alignment can solve the issue.
  • Please do not talk when the teacher is talking. We want you to get the full benefit of our instruction so please do not disrupt the class for yourself or others. 
  • If a student is struggling with a move we ask that you do not try and teach them yourself. This can result in injury or misinformation. Let us do our job and we will coach the student. Feel free to ask a question or call us over!
  • Our Lost and Found box is under the tea/water table by the front door. Please be sure to double check that you have everything before you leave and take all your belongings with you. Water bottles and items of clothing are the most frequently forgotten. We must empty the Lost and Found at the end of every session.
  • Come with a positive attitude, patience and kindness to yourself and others. Saying "can't" is forbidden... unless you add a "yet!" on the end of it! : )
If a class has to be cancelled because a snowstorm or other weather event, please check this website, Instagram, Facebook, or call our phone line to find out if classes are running, as we are not always able to contact all students. In the case of unforeseen class cancellations, we will make all efforts to contact you. It is important that we have your updated phone number and email address for this reason. A class will either be added to the end of your session, or you will receive a free make-up class or credit for one extra class.
If you miss a class, you will be able to see the class online after it is uploaded and can attend virtually. It is your responsibility to do this; make-up classes cannot be extended to a future session.
Classes must be paid for in full before the first class. If you are not able to pay for the full session up front, you may pay the drop-in rate as you go, and at the end of the session we can pro-rate the full cost for you. Unlimited Passes may be paid for in two instalments if requested. We accept cash, credit card, debit, PayPal or email money transfer. There are no refunds on classes & workshops, however we will do everything we reasonably can to make sure you are happy with your purchase; so you may transfer to a different class in the same session (at the discretion of the instructor and depending upon availability of spots). You cannot transfer payment to a future session, except in the case of an emergency medical situation. If there is a medical reason why you cannot continue, please let us know ASAP as we provide credits from the time of notification.
Any class marked as (1+) or “All Levels” is open for total newbies!
Most of our instructors will be reaching out to their students to get in touch and be available for questions and feedback. If you’re not sure how to get in touch with your instructor, let us know!
Absolutely! You can join at anytime; after you payment is confirmed, you will receive access to the videos for 60 days, just over 8 weeks. You can watch the videos anytime until the end of this time period.
You can watch the class videos anytime that works for you, within the 60-day access period.
No! The videos pre-recorded and are available for you on-demand, to watch on your own schedule within 60 days from your purchase date.